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Expert opinion at precisely handover or pre-delivery stage. "Accept or Reject" with confidence, protect your position from the beginning
Our Inspection Approach
Handover Inspectors is a non-bias business that approaches each inspection on it's merits. Our 12 page comprehensive report is used for peace of mind, quality control, or used as a circuit breaker between the consumer and the service provider.
We can be engaged by consumers, dealerships, panel repairers , insurers and governing bodies at precisely handover stage.
- We conduct Pre-Delivery Inspections (PDI) on brand new dealer vehicles and Post Accident Repair Inspections.
- At precisely handover stage or delivery stage
- Accept or Reject opinion
- Provide guidance on Australian Consumer Law (ACL) and the consumer guarantee provisions.
- We inspect accident repairs when completed prior to handover to the consumer
- Inspections are completed on-site at the repairer, or at an insurers assessment centre
- Quality control inspection
- Ensure mandatory post repair procedures have been undertaken (Example ADAS calibration)
- Accept or Reject opinion
- Immediate warranty activation with insurer when repair has been rejected
- Provide guidance on rework requests, or potential total loss outcomes
- Provide guidance on complaint processes with insurers , including the Insurance Ombudsman AFCA
- Placing the consumer in a position of empowerment, as the claim has not been finalised with repairer (paid by insurer)
- Verbal only inspection $299
- Inspection with PDF written report $499
- Inspection with photographic evidence and PDF written report $699
- We have eftpos transaction capability on-site
This brand new dealership vehicle was repaired and full of body filler.
A paint micrometer confirmed our inspectors professional eye.
10 times the original paint thickness.
Consumers often sign and accept vehicles without proper inspection. Best practice is to inspect thoroughly and reject if necessary.
Why Inspection Matters
Once possession is taken, disputes become difficult to resolve.
Warranty claims can be ongoing and time-consuming.
Prevent warranty disputes and delays
Avoid hidden defects and poor workmanship
Ensure compliance with legal obligations
We provide clear guidance on whether to accept or reject.
Handover Inspection Packages
We offer four report types.
Selected by the consumer on the day of inspection
using a Choose Your Own Pathway approach.
Based on how the vehicle presents, you choose either verbal feedback or wish an official report
Package 1 $299
Verbal-only opinion to either Accept or Reject.
A full verbal explanation of the vehicle's condition is provided on-site.
A full review of documentation is our standard operation procedure (SOP) , then we conduct a thorough quality inspection.
We will talk you through the status of the vehicle. If the vehicle is an accept result, congratulations to everyone.
It's the result everyone wants, so go and enjoy your vehicle. If a reject result is our opinion, we will guide you what your options are.
Consumers are more than welcome to just use our verbal feedback to their own discretion to negotiate for themselves. However;
If you require a report for record keeping, inspection package 2 offers an itemised PDF report.
Package 2 $499
Receive a full digital report with either an Accept or Reject opinion.
The report is delivered in a PDF format , however no photographic images are included in this tier.
Defects are itemised if any are found with professional written comments.
This report is best suited when 2nd repair attempt agreements , or rectification is has been negotiated .
Another purpose for this report is simply for record keeping exercises.
Rectification or corrective action follows the defect list provided in this report.
*This report also includes a 30 minute professional consultation with the insurer, repairer or dealer as a supportive role during these negotiation discussions if required while onsite.
Package 3 $699
- When a clear Reject result has been decided.
- A complaint ready report with comprehensive photographic evidence, detailed comments, and itemised defects.
- We highly recommend this package for IDR dispute resolution with a dealer or insurer.
- This report is well-suited for AFCA expert opinion reports if the insurer chooses to not to de-escalate.
- A claims handling issue then becomes relevant with the regulator (AFCA) and will question if the insurer is acting in good-faith.
- *This report also includes a 30 minute professional consultation with the insurer, repairer or the dealer as a supportive role during these negotiation discussions if required while onsite.
Package 4 $2999
When a clear Reject result has been decided. ( new car)
In the unlikely event when a dealership is defiant and negotiations have failed.
This report is designed where serious Australian Consumer Law (ACL) breach is alleged & litigation is intended.
Example: Deliberate Non-Disclosure of hidden transit damage and the new car has been repaired by a panel shop, mobile paint repair operator, dent removal operator, or a Pre-Delivery facility.
This tier includes a specialised report that pre-books the inspector for an 8-hour business day as a subject matter expert, and attend an Administration Tribunal.
In many cases, purchasing this report results in an immediate dealer response to de-escalate.
The likely result is a procedure called a VIN swap. Also known as an identical vehicle replacement.
Does your new vehicle have defects or hidden damage? Are your accessories fitted correctly without damage ? Has the collision repairer followed repair Guidelines? Has the insurer attempted to cut corners & save a buck?
Secure your inspection before accepting delivery. Submit your details for a callback or complete an online booking to ensure your vehicle meets expectations.